Help Center

Good Life Meds is for adults seeking convenient, provider-guided care for common wellness and health concerns without the need for in-person doctor visits.

Good Life Meds currently operates in all 50 U.S. states.

Good Life Meds is a telehealth platform that connects patients with licensed medical providers for personalized treatment plans across weight loss, daily wellness, sexual health, and hair care. Medications are prescribed when appropriate and shipped directly to your door for convenient, ongoing care.

You begin by completing an online medical intake that outlines your health history and goals. A licensed provider reviews your information and, if approved, creates a personalized treatment plan. Medications are then fulfilled by a U.S.-licensed pharmacy and shipped discreetly to your home.

To get started, select a treatment on our website and complete the online intake form. If approved by a provider, your prescription will be filled and shipped directly to you.

Log in to your account and go to Manage Account (located in the bottom left corner), where you can update Personal, Billing, Shipping or PHI Information.

You can reset your password from the login page or by logging in and navigating to Account → Profile → Change Password.

Visit our website and click “Login,” then enter the email and password you created during the intake process.

Log into your account and go to Account → PHI → Data Deletion to request account deletion.

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Your account is created automatically when you complete an intake and place your first order.

Navigate to Account → Billing & Shipping to update your address.

At this time, notification and preference settings are not available in the patient portal.

Your dosing and concentration details are listed in your patient portal under active prescriptions and on your medication label.

Medication details including dosage, instructions, and safety information are available in your patient portal and on your prescription label.

If you experience severe reactions or thoughts of self-harm, seek immediate medical care or call 911 or 988. Telehealth is not appropriate for emergencies.

For mild or non-urgent side effects, message your provider through the secure portal for guidance.

Depending on your medication, injections may be subcutaneous (under the skin) or intramuscular (into the muscle).

Licensed providers review your intake, determine eligibility, prescribe treatment when appropriate, and provide ongoing care through secure messaging.

Injection instructions are provided in your patient portal and with your medication. Always follow your provider’s guidance.

You can message your provider directly through the secure patient portal. Messages become part of your medical record.

Once an order is placed, it cannot be canceled or refunded. For treatment questions or adjustments, message your provider through the portal.

Providers review your medical history, goals, and responses before prescribing. Dosages may be adjusted over time based on progress and safety.

Yes. All medications require a prescription issued by a licensed provider after reviewing your online medical intake.

Orders are shipped via UPS & FedEx Monday through Friday.

Cold chain medications ship 2-day in colder months and will ship overnight when weather gets warm. Non refrigerated treatments ship via two day delivery.

Lost packages are reshipped at no cost. If your order arrives damaged, contact support for review and replacement.

Tirzepatide and Semaglutide remain stable within tested temperature ranges. Refrigerate upon arrival. If frozen, allow it to thaw at room temperature before use.

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Provider approval typically takes 24–48 hours.

Once shipped, you’ll receive an email with UPS tracking information.

Log into your account, select a treatment, complete or confirm your intake, review shipping and payment details, and submit your order.

We accept Visa, Mastercard, American Express, Discover, and HSA/FSA cards. Insurance is not accepted.

Subscriptions renew automatically based on your treatment schedule to ensure uninterrupted care.

No. We do accept HSA and FSA cards but do not provide reimbursement documentation.

Weight loss and daily wellness treatments are subscription-based. Some daily wellness products may be available as one-time purchases.

Yes. Good Life Meds follows HIPAA guidelines to protect your personal health information.

We use secure systems and follow strict privacy practices. Full details are available in our Privacy Policy.

Data is stored securely and retained according to legal requirements. You may request deletion through the patient portal.

Due to the prescription nature of medications, returns are not accepted.

Log into your account, go to Treatments, select the subscription, and choose to pause or cancel.

Once processing begins, orders typically cannot be canceled. Contact support as soon as possible for assistance.

If approved, refunds are processed back to the original payment method.

Refunds are generally not offered. Eligibility is reviewed on a case-by-case basis.

Chat support options

Use the patient portal chat for quick assistance.

Phone support

Call us at 877-946-6354.

Email support

Email us at care@goodlifemeds.com.